Chargeback Policy

We are committed to resolving any billing concerns fairly and promptly. Please review our chargeback policy below.

Contact Us First

Before initiating a chargeback with your bank or card issuer, please contact us at support@ez-peptides.com with your order number and a description of the issue. Most billing concerns can be resolved directly and more quickly than through a chargeback.

Valid Chargeback Reasons

We will not contest chargebacks for orders that were not delivered, were significantly not as described, or were charged in error. We reserve the right to request supporting documentation to verify the claim.

Fraudulent Chargebacks

Chargebacks initiated in bad faith — for example, after products have been received and used, or without first contacting us to resolve the issue — may be disputed. We may provide order records, tracking information, and delivery confirmation to the card issuer to resolve such claims.

Account Consequences

Customers who initiate fraudulent or repeated chargebacks may have their account suspended and may be prevented from placing future orders.

Resolution Timeline

We aim to respond to all billing inquiries within 2 business days. Chargebacks initiated through your card issuer may take 30–90 days to resolve.